Refund policy

Refund & Return Policy: 

We stand behind the quality of our product and aim to ensure your satisfaction. If your item arrives damaged or non-functional, you are eligible for a refund or replacement — subject to the conditions outlined below:

Eligibility:

- The product must be reported as damaged or non-functional within 7 days of delivery.

- The product must not have been altered, modified, or misused in any way.

How to Request a Refund or Return:

Email us at theburnco.na@gmail.com within 7 days of receipt.

Include:

- Your name

- Order number

- Description of the issue

- Clear photo or video evidence of the damage or malfunction

Approval Process:

We will review your claim within 3–5 business days.

If approved, we will offer either a full refund or a replacement, depending on availability.

Shipping Responsibility:

We may ask that the product be returned before issuing a refund or replacement.

If so, return shipping costs will be covered by the customer, unless required otherwise by law.

Exclusions:

We do not offer refunds or returns for:

- Products reported after the 7-day window.

- Damage resulting from misuse, modification, or mishandling after delivery.

- Change of mind or buyer’s remorse.

If you have any questions or concerns about your order, please reach out to us at theburnco.na@gmail.com